Lissongrove Carpet Cleaners Terms and Conditions
These terms and conditions set out the basis on which Lissongrove Carpet Cleaners provides domestic and commercial cleaning services. By making a booking, confirming an appointment, or allowing work to begin, the customer agrees to these terms in full. Please read them carefully before any service is carried out. These terms are intended to be clear, fair, and practical, while protecting both the customer and Lissongrove Carpet Cleaners. For the avoidance of doubt, the phrase “carpet cleaning services” includes carpet, rug, upholstery, and related fabric cleaning work where agreed in advance.
In these terms, “we”, “us”, and “our” refer to Lissongrove Carpet Cleaners, and “you” or “customer” refers to the person, business, or organisation requesting the service. A booking may be made for a one-off clean, a recurring clean, or a bespoke service. The exact scope of work will depend on the details agreed at the time of booking and any site assessment carried out before the work begins.
We reserve the right to amend these terms from time to time. The version in force at the time of booking will apply to that booking, unless a change is required by law or regulation. Any variation must be agreed in writing where it materially changes the scope of the carpet cleaning agreement or the way the service is delivered.
Booking process starts when the customer provides the required service details and requests an appointment. We may ask for information about room sizes, surface types, access, parking, water supply, previous treatments, stains, and any special conditions affecting the work. This helps us estimate the time, equipment, and products needed. Any quotation provided before an inspection is based on the information supplied and may be adjusted if the actual conditions differ significantly from those described.
A booking is not confirmed until we have acknowledged it and, where applicable, received any requested deposit or advance payment. We may refuse or cancel a booking if we are unable to complete the work safely, lawfully, or within the agreed timeframe. If the customer asks for a specific date and time, we will try to accommodate the request, but all appointments remain subject to operational availability. The carpet cleaners service may also be delayed by factors outside our control, including travel disruption, severe weather, or unexpected equipment issues.
The customer is responsible for ensuring that access is available at the agreed time. This includes arranging entry to the premises, securing parking if needed, moving fragile items if requested, and advising us of any risks such as loose flooring, damaged surfaces, or concealed hazards. If we cannot gain access within a reasonable time, we may treat the appointment as cancelled by the customer and apply any applicable cancellation charges.
Payments must be made in the manner and by the date specified at the time of booking or on the invoice. Unless agreed otherwise, payment is due immediately upon completion of the work. For larger or commercial carpet cleaning jobs, we may require a deposit before the appointment and the balance on completion. We accept only the payment methods we notify to the customer in advance.
All prices are quoted in pounds sterling and may be subject to VAT where applicable. Quoted amounts normally relate only to the services specifically listed. Additional work, such as stain treatment, specialist fabric care, deodorising, or extra time caused by heavy soiling, may result in additional charges if agreed or reasonably required for completion. If the customer requests work outside the original scope, we may revise the price before continuing.
Late or non-payment may result in suspension of further services and recovery action. The customer must not withhold payment for any part of the service unless a genuine dispute has been raised in good faith and the undisputed portion has been paid. If a payment is reversed, declined, or not honoured, the customer remains responsible for the full amount due, together with any reasonable bank or recovery charges incurred. Commercial carpet cleaning customers agree that any invoice queries must be raised promptly so they can be reviewed without unnecessary delay.
Cancellations and rescheduling should be made as early as possible. If the customer wishes to cancel or change the booking, reasonable notice should be given so that the appointment slot may be reassigned. Where a cancellation is made within a short period before the appointment, or where significant preparations have already been made, we may charge a cancellation fee to cover lost time, travel, and administrative costs.
If we need to cancel or reschedule due to illness, unsafe conditions, equipment failure, staff shortage, or other operational reasons, we will seek to offer an alternative appointment. Where this is not possible, any prepayment or deposit for the cancelled service will be refunded or applied to a new booking, at the customer’s choice, unless the cancellation resulted from the customer’s breach of these terms. We are not liable for indirect losses arising from a cancellation or change of date, provided we have acted reasonably.
The customer may also be charged if the appointment cannot proceed because the property is not ready, access is denied, payment terms are not met, or the customer fails to provide essential information in advance. Examples include not clearing access routes, failing to advise of restricted parking, or omitting details about delicate fibres or prior treatments. These circumstances may cause a wasted visit charge or full appointment charge where appropriate.
Liability and service standards are an important part of every carpet cleaning contract. We will perform the service with reasonable care and skill, using suitable methods and products for the surface and condition disclosed. However, cleaning results can vary depending on fabric type, age, wear, previous treatments, hidden staining, and the condition of the items being cleaned. Some marks may be permanent or may only improve rather than fully disappear.
We will not be responsible for damage caused by pre-existing defects, poor installation, weak seams, unstable furniture, hidden wear, colour fastness issues, or unsuitable materials not disclosed to us before the work begins. Customers are expected to remove valuables, personal items, and delicate objects from the working area unless we have agreed in writing to do so. We may move lightweight furniture where appropriate, but we are not required to move heavy, fixed, or awkward items. Any items left in place at the customer’s request are moved at the customer’s risk unless damage is caused by our negligence.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability for any claim relating to a specific service will be limited to the amount paid, or payable, for that service. We will not be liable for indirect loss, loss of profit, loss of business, or consequential damage arising from the carpet cleaning work, except where such loss is not lawfully excludable.
Customer responsibilities include ensuring that the premises are reasonably safe and accessible, and that the surfaces to be cleaned are suitable for the selected treatment. The customer must tell us about any known issues before the appointment, including mould, pest activity, water ingress, chemical sensitivities, recent dyeing, or prior use of unapproved cleaning products. Failure to disclose such matters may affect both the service outcome and any claim for loss or damage.
The customer should also ensure that children, pets, and unauthorised persons are kept away from the working area while the cleaning is in progress and until surfaces are dry or otherwise safe to use. We may advise on drying times, ventilation, and aftercare steps, but the customer remains responsible for following those instructions once the service is complete. If the customer ignores advice that is reasonably necessary for the safe use of the treated area, we are not responsible for resulting damage or delay.
Where the customer asks us to use a specific product or method against our advice, we may refuse that request. If we agree to proceed, the customer accepts the associated risk to the extent permitted by law. The same applies where the customer insists on cleaning items that are fragile, poorly maintained, or not designed for professional treatment. This policy applies equally to upholstery, rugs, and carpet cleaning services.
Waste regulations and environmental compliance are handled in line with applicable UK requirements. Any waste created by our activities, including used consumables, packaging, and recovered debris, will be handled responsibly and disposed of in accordance with relevant waste management rules. Where the work involves the removal of residue, contaminated materials, or wastewater, we will take reasonable steps to ensure lawful disposal and to minimise environmental impact.
The customer must not ask us to dispose of household waste, prohibited materials, sharps, chemicals, or any items that are not part of the agreed cleaning service unless such disposal is lawful, safe, and separately agreed. If waste disposal costs arise because of contamination, excess debris, or site-specific requirements, we may charge a reasonable additional fee. We may also stop work if we discover materials that cannot be handled safely or lawfully.
Any detergents, pre-sprays, stain removers, or other products used during the carpet cleaner service will be selected for suitability and, where possible, for reduced environmental impact. However, the customer acknowledges that the use of specialist cleaning agents may be necessary to deliver a reasonable result. We are not responsible for the customer’s misuse, storage, or disposal of any leftover product supplied for aftercare, unless we have agreed to provide explicit instructions or the law requires otherwise.
Force majeure applies where events beyond our reasonable control prevent or delay performance of the service. Such events may include severe weather, road closures, accidents, fire, flood, strike action, public health restrictions, utility failures, or supply shortages. If a force majeure event occurs, we may suspend, reschedule, or cancel the booking without incurring liability for any resulting delay or non-performance, provided we act reasonably and inform the customer as soon as practicable.
In the event of any dispute, we ask the customer to notify us promptly so that the matter can be reviewed. Many concerns can be resolved by reference to the service description, the condition of the material before cleaning, and the agreed scope of work. The customer must give us a reasonable opportunity to inspect or reconsider the issue before arranging independent remedial work, unless immediate action is needed to prevent further damage.
These terms are intended to operate as a fair and lawful contract for carpet cleaning services. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. No failure or delay by us in enforcing any right will amount to a waiver of that right. Any waiver must be confirmed in writing and will apply only to the specific circumstances stated.
These terms are governed by the laws of England and Wales, and the parties agree that the courts of England and Wales will have exclusive jurisdiction over any dispute arising from or connected with the service, except where mandatory consumer law provides otherwise. This governing law clause applies to all bookings made with Lissongrove Carpet Cleaners, whether arranged for domestic, rental, or business premises.
Nothing in these terms affects your statutory rights as a consumer. If you are contracting as a business customer, you confirm that you have authority to agree to these terms on behalf of your organisation and that the service is being purchased for business purposes where stated. Business customers should ensure that any site-specific requirements, access restrictions, and insurance obligations are provided to us before the appointment.
The full agreement between the customer and Lissongrove Carpet Cleaners consists of the booking confirmation, the agreed scope of work, any written quotation, and these terms and conditions. Any statement made orally must be confirmed in writing to form part of the contract. By proceeding with a booking, the customer acknowledges that they have read, understood, and agreed to be bound by these terms for the carpet cleaning work requested.
